Terms and Conditions
vipestore-au.com terms for personalized candle orders and payment processing.
Business identity
This website operates under vipestore-au.com and is managed by BR Icecream Pty Ltd. By using this site and any authorized payment link, you agree to these terms.
Products and personalization
Orders relate to personalized or custom-made candle products. Product photos and samples are illustrative; minor differences in wax tone, scent perception, and finish can occur due to handmade production.
Order acceptance and payment
Payment links are issued only for authorized orders. A transaction is considered accepted when card payment is successfully completed and confirmed. Sessions can expire or be canceled where fraud, validation, or risk checks fail.
Pricing, currency, and taxes
Unless clearly stated otherwise, prices are shown in AUD. Any applicable taxes are handled in line with Australia requirements at checkout.
Cancellations
Cancellation requests can be submitted before production starts. Once production has started on personalized items, change-of-mind cancellation may not be available.
Chargebacks and disputes
If you believe a charge is incorrect, contact support@vipestore-au.com before filing a chargeback so we can review and resolve quickly. We aim to respond within 2 business days.
Contact
Support contact: support@vipestore-au.com. These terms are governed by laws applicable in Australia. Last updated: February 19, 2026.