Shipping Policy
Shipping timelines and delivery expectations for orders paid via vipestore-au.com.
Processing times
Personalized candle orders are generally processed within 2-5 business days after payment confirmation. Production may take longer during peak periods or for large custom batches.
Delivery estimates
Estimated delivery after dispatch is 2-8 business days for domestic shipments and 7-21 business days for international destinations where available. Delivery timeframes are estimates and not guaranteed.
Address responsibility
Customers are responsible for supplying a complete and accurate shipping address. We are not responsible for delays or losses caused by incorrect address details submitted at checkout.
Delivery issues
If a parcel is delayed, missing, or marked delivered but not received, contact support@vipestore-au.com with your order reference so a shipping investigation can be started.
Contact for shipping support
Shipping support: support@vipestore-au.com. We aim to respond within 2 business days.