Return and Refund Policy
Refund and replacement policy for personalized candle orders paid on vipestore-au.com.
No change-of-mind returns
Personalized or custom-made products are not eligible for return or refund for change-of-mind, incorrect preference choice, or delay not caused by us.
Eligible refund or replacement cases
You may request a refund or replacement if the item delivered is damaged, defective, or materially different from the approved order specification.
How to make a claim
Submit claims to support@vipestore-au.com within 7 days of delivery and include your order reference plus clear photos of the issue and packaging.
Approved refund timing
Where a refund is approved, it is initiated to the original payment method within 5-10 business days. Your bank or card provider may take additional time to post funds.
Contact
Refund support: support@vipestore-au.com. We aim to respond within 2 business days.